Terms of service

Movers On Demand Marketplace is operated by Simply Satisfied Logistics LLC and connects customers with independent moving labor provider businesses.

Customers pay the full booking amount upfront at checkout.

By providing a phone number during booking or account setup, customers, providers, and authorized users authorize transactional SMS/text messages from Simply Satisfied Logistics LLC related to booking status, move-day updates, ETA, invoices, support, document reminders, verification, and review links. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. Marketing texts require any additional consent required by law.

Providers operate as independent 1099 service providers or independent provider businesses and are responsible for their own tax withholding, tax filings, payroll, insurance, licensing, crews, and business expenses.

Providers are independent companies responsible for their crews, work quality, state-specific damage claim requirements, licenses, insurance, and customer claim responses.

Simply Satisfied Logistics LLC operates the marketplace platform and does not employ provider crews or perform the booked moving labor unless a separate written agreement expressly states otherwise.

The marketplace does not provide moving insurance, set state damage valuation rules, adjust provider claims, decide fault, arbitrate disputes, or pay provider damage claims. Each provider is responsible for insurance and state-specific claims obligations.

Simply Satisfied Logistics LLC may document disputes, preserve records, support communication, process authorized payment adjustments, and enforce marketplace rules without becoming the provider's insurer or claims arbitrator.

Base services are labor-only loading and unloading. Truck rental support may be offered only as an approved Premium provider add-on when required rental documents are uploaded.

Payment processing and provider payouts are handled through third-party payment processors, including Stripe Connect, under their applicable terms.

Use of the marketplace is also subject to the Privacy Policy, Cancellation and Refund Policy, and any booking-specific provider terms shown before payment.